Make sure customers get the most value
out of using your products or services

Gr8r Technology helps you ensure your customers get the most out of using your products or services.  We help you be proactive, reaching out and engaging customers with helpful tips & tricks, regular reminders, updates, notifications, satisfaction surveys, etc.  We also help you respond to customer questions, support requests, and complaints quickly and effectively using various tools and techniques, including a help desk, customer community, and remote assistance.

Proactive Support

Helpful Tips & Tricks / Automatically send helpful tips & tricks to customers after purchase, over a period of time.

Reminders / Remind customers through multiple channels about maintenance and other common issues.

Updates / Update customers through multiple channels whenever new features or options become available.

Notifications / Notify customers through multiple channels when a problem, challenge or issue arises.

Satisfaction Surveys / Make it easy for customers to share their feedback, reviews, compliments, complaints, etc.
We help you be proactive with customers who are using your products or services, ensuring your customers have a greater user experience.

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Reactive Support

Help Desk / Make it easy and convenient for customers to request and receive technical support.

Customer Community / Let customers help each other find solutions to issues with using your product/service.

Remote Assistance / Access a customer’s computer to assist them with performing a task related to your products.
We help you be responsive to customers who request help with using your products or services, ensuring your customers have a greater user experience.
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